Frequently Asked Questions

What payment methods do you accept?

Credit or debit card and Paypal

Orders typically take 3-5 business days to arrive, depending on your location. Most orders are sent via Royal Mail Special Delivery. We will keep you updated and will send you the tracking number once dispatched. 

Items that need to be adjusted/sized or engraved will have a slightly longer time frame of 7-10 business days. 

Items that are Special Order or custom made may take longer depending on the item.

Yes, we offer a 14-day money back guarantee. If you’re not satisfied with your purchase, you can return for a full refund (please read our Returns Policy for further information). 

Please inspect your order upon receiving your items and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions and non- returnable items:

  • Bespoke design pieces (custom made)
  • Personalised items (that have had alterations, or have been engraved)
  • Body piercing items for hygiene reasons (earrings, belly bars, nose studs etc)
  • Sale items
  • Preloved items (second hand)

Orders over £45 include free delivery. Items under £45 are charged £6 delivery that will be added at the checkout. 

If you are waiting for a refund, please wait at least 7 working days after you have posted the item back to us; (if you use our recommended method of Special Delivery, you can track the parcel and make sure we receive it).

We will keep you updated and will notify you when your refund has been approved and sent back.

Check your bank account or credit card the refund is meant to be paid back to, and then contact them; it may take some processing time before your refund is officially issued; remember Bank Holidays can delay processing bank times.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@zarabullen and we will be happy to help.

Yes, from our Maidstone workshop only.  We are looking into offering a ‘by post’ service, so that is something to watch out for in the future!

See our services

Our Maidstone workshop is open 10am to 5pm Tuesday to Saturday. Our hours and information are updated on our Google Business page. 

Any social media or emails will be usually be answered within a few hours. 

If we have missed a phone call, please leave a message and we will get back to you.